Waiting for a parcel is hard work, especially when a cat has already claimed the best seat by the window. Here is the useful information about Oh Erik delivery, returns and refunds, without making you hunt through the small print.
Delivery and Returns
UK Standard Delivery is sent by Royal Mail or another suitable carrier. Orders are usually dispatched within 3 to 5 working days, excluding public holidays. Estimated arrival once dispatched to customer depends on the courier, and we can’t be held accountable for their timings.
Delivery time after dispatch and tracking availability are not stated in the current policy. Add these details only after the business confirms them.
UK RETURNS
We do our best to ensure that all of our products are of high quality and value for money, and we hope you love the ‘Oh Erik!’ range of products as much as we do! However, we understand that there may be occasions when you need to return an item to us. If the item is unopened, undamaged, unused, and in its original condition, and it’s within 30 days of purchase, that’s absolutely fine.
To return an item, please first contact us via email at oherikofficial@gmail.com, giving details of the product, when it was purchased, and the reason for the return. We will then provide you with the return address and any other information you might need. Package the item carefully, preferably in its original packaging, and include a copy of your original proof of purchase so that when we receive it, we can complete our checks quickly. We reserve the right to refuse a refund or exchange if the item returned to us is not in resaleable condition. Any decision to accept or reject a return is solely at our discretion and is final. Personalised items cannot be returned or refunded unless they are faulty. Regrettably, we cannot accept returns of items purchased outside of 30 days.
All shipping costs for returning any item will be your responsibility and are non-refundable.
Changed Your Mind?
An item may be returned within 30 days of purchase if it is unopened, undamaged, unused and in its original condition. Personalised items cannot be returned or refunded unless they are faulty.
Please contact Oh Erik before sending anything back. This allows the team to review the request and provide the correct return address and instructions. Returns sent outside the 30-day period cannot be accepted.
How to Return an Item
• Email oherikofficial@gmail.com before posting the item.
• Include the product details, purchase date and reason for the return.
• Wait for the return address and any further instructions.
• Pack the item carefully, preferably in its original packaging.
• Include a copy of the original proof of purchase.
Return postage is the customer’s responsibility and is non-refundable. Oh Erik may refuse a refund or exchange if the returned item is not in a resaleable condition.
Is Something Wrong With Your Order?
If an item is faulty, email oherikofficial@gmail.com within 30 days of purchase. Include full details of the item and the problem, along with clear photographs where relevant.
Depending on the issue, Oh Erik may offer a replacement or refund, or ask for the item to be returned for inspection. Faulty items may be exchanged within 30 days. Exchanges are not accepted for other reasons.
When Will I Receive My Refund?
Once a returned item has been received and checked, Oh Erik will email to confirm whether the return has been accepted. An accepted refund or replacement will be processed within seven working days. Refunds are sent to the original payment method.
Banks and other payment providers may take a further seven working days to complete the payment. Please allow up to 14 working days after the return is accepted. If the refund has not arrived by then, contact your bank or payment provider first, then email Oh Erik if further checks are needed.
