Frequently Asked Questions

The shop brings together illustrated cat books, greeting cards, badges and stickers, bags, craft kits, notebooks and cat-themed accessories. Browse the Cat Gifts page by product type, then open an item for its current price, availability and full details.

Yes. The range grows from Erik, Ernie and the wider Oh Erik cast created and illustrated by Sarah-Leigh Wills. Some products feature familiar characters, while others celebrate the everyday comedy, opinions and catitude that come with living under feline management.

Please check the individual product page before ordering. Sizes, materials, contents and care details can vary between books, bags, clothing, craft kits and accessories. If an essential detail is missing, email us before placing your order and we will check it for you.

Product photographs are intended to show each item as clearly as possible, but screens can display colour differently. Please read the product description alongside the images. If a particular colour or detail is important to your purchase, contact us before ordering.

Of course. You can browse by product type or tell us who the gift is for, the occasion and your approximate budget. We cannot promise Erik will approve every human decision, but we can point you towards suitable books, cards, small gifts or activities from the current range.

Current availability is shown on the individual product page. Some items may return, while limited or seasonal designs may not. If you have your eye on something that is unavailable, email us and we can confirm whether a restock is planned.

Suitability depends on the individual title or kit. Please use the age, contents and safety information stated on the product page or packaging. If the listing does not answer your question, contact us before ordering rather than guessing which product will suit your young reader or maker.

Oh Erik products are available through selected independent stockists as well as online. As stockists and their ranges can change, please check the latest stockist information or contact us before making a special journey.

Choose a product, select any available options, add it to your basket and follow the checkout steps. Check the product, quantity, delivery address and contact details carefully before completing payment.

The payment methods currently available will be shown at checkout. Please select one of those options and complete the payment instructions on screen. Oh Erik does not need your payment card details by email, and you should never send them that way.

Email oherikofficial@gmail.com as soon as possible with your order details and the change you need. We will help where we can, but a change or cancellation cannot be guaranteed once an order has entered processing or been dispatched.

Contact us immediately with your order details and the correct address. We can only amend it if the order has not already been processed or dispatched. Customers are responsible for checking their delivery information before completing an order.

Yes, you can send an order to the recipient’s address by entering it as the delivery address at checkout. Any gift message, gift wrapping or removal of pricing from the parcel should only be promised where that option is clearly offered on the product page or at checkout.

UK Standard Delivery is sent through Royal Mail or another suitable carrier. The carrier may vary according to the parcel and delivery requirements.

Items are usually dispatched within 3 to 5 working days, excluding public holidays. This is the time needed before the parcel leaves Oh Erik. It is not the same as the carrier’s delivery time after dispatch.

Tracking depends on the delivery service used for your parcel. If tracking is available, the relevant details should be sent with the dispatch information. If you are unsure, email us with your order details and we will check the available information.

The current published delivery policy confirms UK Standard Delivery only. Please contact us before ordering from outside the UK so we can confirm whether delivery is available, the likely cost and any restrictions that may apply.

First, check your dispatch information and the delivery address used for the order. If the expected delivery window has passed, email oherikofficial@gmail.com with your order details. We will check the available carrier information and tell you the next step.

Email us promptly with your order details, a description of the problem and clear photographs of the item and packaging where relevant. Please keep the product and packaging while we review the issue. Depending on the circumstances, we may offer a replacement or refund, or ask for the item to be returned for inspection.

Yes. An item may be returned within 30 days of purchase if it is unopened, undamaged, unused and in its original condition. Before sending anything back, email oherikofficial@gmail.com with the product details, purchase date and reason for the return. We will provide the return address and instructions.

Package the item carefully, preferably in its original packaging, and include a copy of the original proof of purchase. This helps us identify the order and complete the checks promptly. Items that are not returned in a resaleable condition may be refused.

The customer is responsible for the shipping cost of returning an item. Return shipping costs are non-refundable. Contact us before posting the item so that it is sent to the correct return address and follows the stated process.

Personalised items cannot be returned or refunded unless they are faulty. If a personalised product arrives with a fault, email us with the order details, a description of the issue and photographs where relevant.

Faulty items may be exchanged within 30 days of purchase. Email oherikofficial@gmail.com with full details of the item and the problem, including photographs where relevant. Depending on the issue, we may offer a replacement or refund, or ask you to return the item for inspection.

After the returned item arrives, we will inspect it and email you to confirm receipt and whether the return has been accepted. If a return is rejected, we will explain why and provide supporting photographs where applicable before returning the item to you.

An accepted refund or replacement will be processed within seven working days. Refunds are applied to the original payment method. Banks and payment providers may take a further seven working days, so please allow up to 14 working days from acceptance for the refund to complete.

If 14 working days have passed since the return was accepted, ask your bank or payment provider to check the refund status. You can also email us, and we will check the relevant information from our side.

Oh Erik can exchange an item found to be faulty within 30 days of purchase. Exchanges are not accepted for other reasons. Please contact us before returning the item so we can review the problem and provide the correct instructions.

The growing book range includes illustrated stories and humorous cat-led reads, with separate routes planned for picture books, young readers, colouring books and adult cat lovers. Check each listing for its description, format, availability and intended reader before ordering.

Visit the Characters page to meet Erik, Ernie and the wider cast of cats, farmyard neighbours, river residents and wonderfully unruly creatures. Individual profiles introduce their personalities and, where confirmed, connect them with the books or stories in which they appear.

Yes. The real Erik was rehomed in 2020 and inspired the Oh Erik brand, illustrations and stories. You can read his rescue story, meet his wider cat family and discover how the creative world grew around him on the Erik Who page.

Rescue is part of the brand’s real family story. The website currently describes Sarah-Leigh’s volunteering, Erik’s and his feline family’s rehoming backgrounds, and Oh Erik’s support for selected rescue organisations. Please use the Erik Who page for the latest approved details rather than assuming that every purchase carries a fixed donation.

Email oherikofficial@gmail.com. For an order question, include your order details and a brief explanation of what you need. For a damaged or faulty item, add clear photographs where relevant so the issue can be reviewed without unnecessary back-and-forth.

Yes. Retailers can use the Wholesale link on the website, which currently leads to the Oh Erik shop on Faire. For a specific trade question, contact Oh Erik directly before placing an order.

Use the links below for the complete Delivery and Returns Policy, Terms and Conditions, and Privacy Policy. The FAQ is a quick guide and should be kept consistent with those pages whenever a policy changes.